WHAT TO DO / Scams, money & online

A rental contact disappears after a deposit

You pay a reservation fee before viewing a condo and the contact stops responding.

Illustrative photo of cybersecurity

First 3 actions

  1. Stop further payments.
  2. Contact the sending bank or wallet promptly.
  3. Save the listing, contract, chat and transfer receipts.

Once you are safe

Useful English phrase

I paid a rental deposit, but the contact has disappeared. I may have been scammed.

Contacts & primary sources

Embassy of Japan: Scam advisories ↗

Actions depend on your situation. Always prioritize current instructions from authorities and relevant professionals.