ILLUSTRATIVE SCENARIO · Transport & road safety
The Grab car does not match the app
The plate or driver who arrives is different from your booking.
This is an illustrative situation, not a reported incident.
The plate or driver who arrives is different from your booking.
How to reduce the risk
- Match the plate number and driver identity before boarding.
- Do not accept a direct, off-app arrangement.
If it happens, do this first
- Do not board; wait in a safe place.
- Report the mismatch using Grab's in-app Safety Centre.
- Call 911 if threatened or in immediate danger.