WHAT TO DO / Transport & road safety
The Grab car does not match the app
The plate or driver who arrives is different from your booking.
First 3 actions
- Do not board; wait in a safe place.
- Report the mismatch using Grab's in-app Safety Centre.
- Call 911 if threatened or in immediate danger.
Once you are safe
- Save the booking and message details.
- Arrange another ride and share details with someone you trust.
Useful English phrase
The plate number does not match my Grab booking. I will not get in.
Contacts & primary sources
Actions depend on your situation. Always prioritize current instructions from authorities and relevant professionals.