ILLUSTRATIVE SCENARIO · Theft & personal safety
My phone disappeared at a cafe
After leaving a table at a BGC cafe, you notice your phone is missing. Your banking and wallet apps are on it.
This is an illustrative situation, not a reported incident.
After leaving a table at a BGC cafe, you notice your phone is missing. Your banking and wallet apps are on it.
How to reduce the risk
- Keep your phone in a secured bag, not unattended on a table.
- Set up device-finding, screen locks and financial account recovery in advance.
If it happens, do this first
- Check for a forgotten phone from a safe place; do not chase anyone.
- Use your device provider's lost mode or remote lock from another device.
- Contact your SIM provider, bank and e-wallet via official channels to protect your accounts.