WHAT TO DO / Theft & personal safety
My phone disappeared at a cafe
After leaving a table at a BGC cafe, you notice your phone is missing. Your banking and wallet apps are on it.
First 3 actions
- Check for a forgotten phone from a safe place; do not chase anyone.
- Use your device provider's lost mode or remote lock from another device.
- Contact your SIM provider, bank and e-wallet via official channels to protect your accounts.
Once you are safe
- Ask the venue for help and file a police report if needed.
- Review transaction history and secure passwords and authentication methods.
Useful English phrase
I lost my phone. Please help me contact the police and secure my accounts.
Contacts & primary sources
Actions depend on your situation. Always prioritize current instructions from authorities and relevant professionals.