WHAT TO DO / Theft & personal safety

Missing wallet at a shopping mall

While shopping, you find your wallet is missing, including cards and ID.

Illustrative photo of a cafe

First 3 actions

  1. Check your last location from a safe spot and ask mall staff.
  2. Contact banks and card issuers to block affected cards.
  3. Check for unauthorized transactions.

Once you are safe

Useful English phrase

I cannot find my wallet. Please help me report it.

Contacts & primary sources

Embassy of Japan: Safety advisory ↗

Actions depend on your situation. Always prioritize current instructions from authorities and relevant professionals.