QUICK ACTION / SAFETY & SUPPORT
What should I do now? | Action guide
Select what is happening, then check the first three steps. If there is immediate danger, call 911 first.
When there is immediate danger
Move to safety and contact Philippine emergency services at 911.
Choose your situation
My phone disappeared at a cafe →Check for a forgotten phone from a safe place; do not chase anyone.A bag was snatched on the street →Do not resist or chase; move to a safe and populated place.Missing wallet at a shopping mall →Check your last location from a safe spot and ask mall staff.A stranger invites you somewhere private →Decline and move near staff or security if uneasy.The Grab car does not match the app →Do not board; wait in a safe place.Taxi driver demands an unexpected fee →Avoid escalating a confrontation inside the car; get to a safe public location.Road accident and a language barrier →Check for injuries and move away from secondary hazards if safe.A text pretending to be GCash asks for an OTP →Do not follow the link, share codes or transfer money.An unfamiliar card transaction appears →Block the card and report suspected fraud through your bank's official channel.A rental contact disappears after a deposit →Stop further payments.A fake eTravel page asks for payment →Stop entering details or paying on the suspicious site.Heavy rain floods the street outside →Do not walk or drive into floodwater.Power outage or water leak in a condo →Stay clear of wet electrical equipment and flooded areas.Earthquake while on a high floor →Drop, cover and hold to protect your head during shaking.Sudden illness in the middle of the night →Call 911 for suspected life-threatening symptoms such as breathing difficulty or altered consciousness.